Have you ever wondered...
- how customers see you and your service?
- how well you have performed?
- why people never come back?
- why staff leave?
- what it is that you are not doing?
What if you had a chance to reflect on what it takes to “Deliver a great customer experience” and if you adapted, what difference would it make to your business?
My interactive workshop takes you through what we all see as service. Take telephone and face to face meetings, how well do we really perform and what happens when customers say no thanks or even complain? It is a workshop for all regardless of your trade or profession and aimed at both consumer and business markets.
However, there is the twist to the workshop... I do it as seen through the eyes of your customers, what they perceive as quality and what they expect to see from you to retain their business and to promote you.
We are in “The People Business” so if customers are important to you and if you want them to come back for more then you need to make sure they:
- Remember Having A Great Experience…
- Remember How YOU Made Them Feel…
This is an opportunity to visualise, discuss and engage with others and work through what makes for a great customer experience. You will be amazed at where it leads you. True, you may already be doing some of what’s discussed but “what’s missing” and when combined provide ingredients that you can pick and choose from, relevant to your business.
You will come away with real ideas on how to improve on your customer service
You will see how consumers and businesses work closely in what to expect from you
You will see how verbal communication and body language plays a pivotal role
You will see how customer feedback also shapes your future
You will see how to react and get positive results when customers complain