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The Great Customer Experience - What is it and how do you deliver it...

Have you ever wondered...

  • how customers see you and your service?
  • how well you have performed?
  • why people never come back?
  • why staff leave?
  • what it is that you are not doing?

What if you had a chance to reflect on what it takes to “Deliver a great customer experience” and if you adapted, what difference would it make to your business?

My interactive workshop takes you through what we all see as service. Take telephone and face to face meetings, how well do we really perform and what happens when customers say no thanks or even complain? It is a workshop for all regardless of your trade or profession and aimed at both consumer and business markets.

However, there is the twist to the workshop... I do it as seen through the eyes of your customers, what they perceive as quality and what they expect to see from you to retain their business and to promote you.

We are in “The People Business” so if customers are important to you and if you want them to come back for more then you need to make sure they:

  1. Remember Having A Great Experience…
  2. Remember How YOU Made Them Feel…

This is an opportunity to visualise, discuss and engage with others and work through what makes for a great customer experience. You will be amazed at where it leads you. True, you may already be doing some of what’s discussed but “what’s missing” and when combined provide ingredients that you can pick and choose from, relevant to your business.

What you will achieve...

  • You will come away with real ideas on how to improve on your customer service

  • You will see how consumers and businesses work closely in what to expect from you

  • You will see how verbal communication and body language plays a pivotal role

  • You will see how customer feedback also shapes your future

  • You will see how to react and get positive results when customers complain

For more information...

Please book here to discuss what your challenge is and how you would like me to help turn it into an opportunity...

Clients I've Helped...

  • Hvds logo.
  • Your lead machine logo.
  • Nhs logo.
  • Creative wisdom logo.
  • The boardroom network logo.
  • Puckator logo.
  • Virtual finance director logo.
  • Beales gourmet logo.
  • Communications advisory service logo.
  • V 12 footwear logo.
  • Conquip logo.
  • Kingfisher packaging logo.
  • T mobile logo.
  • Toffeln logo.
  • Armorgard logo.

Customer testimonials

  • We now have a sales unit and customer services team supporting the business who all work for each other and the success of the business. We now have processes and systems and a pipeline that promises exciting times ahead, a situation that could not have happened without the Frank Marsh working alongside us.

    Daniel Aris Chairman Tower Supplies