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Course 05.

HOW to keep customers loyal and coming back for more

You have a client - now what happens to keep them and how do you increase sales revenue. The Frank Marsh road map shows you how to manage accounts and how to get the most from them to generate consistent revenue and the building of long term relationships.  This is a full day workshop for between 5 to 12 attendees delivered at your place of work or we can arrange a local venue. 

Price: £800.00 + VAT. A deposit of 25% is payable on booking with the balance payable no later than seven working days from Workshop start date. You can purchase Workshops 5 and 6 together - see costs below

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Now the hard work begins as winning clients is the easy bit, keeping them and making sure they provide worth to you is much harder and complex.

Customers today are more interested in post sales, how and what else are you going to do for them. So knowing the heartbeat of a customer and tracking the way their business will evolve and what state of mind buyers are in when you approach is vital.

If you are currently doing this and winning then brilliant well done but if you are not or want to see a different version of success in account management and beyond then my workshop will help you.

It has taken me years to understand why buyers buy and why sellers sell. Now you have the chance to experience what I have learnt and how it will help you in your sales careers. Just follow the Frank Marsh road map...

The workshop comes tailored to your company needs, those of your front line sales teams, customer services and all who interface to provide for a great customer experience.  

Those currently selling, be prepared that you may find the Frank Marsh road map totally different to your current working, which is why I’m unique in what I do and what I achieve for others.

You can take advantage of a special price when adding programmes 5 and 6 together for £1,360.00 + VAT.  

What you will achieve...

  • Understand how the traditional ways of account selling has changed

  • Understand what is the DNA of a customer and what you can leverage from it to elevate you in their eyes

  • Understand who are the decision makers, how they work and what frame of mind are they in when you approach

  • Understand how to uncover information from all points of the business and strategically sell to each

  • Understand what information is critical to act upon and how to respond

  • Understand the five steps to where you want to be with your client and why

  • Understand where else you can add value to your client

  • Understand where your client can add value to you

  • Understand how the traditional sales funnel and pipeline to sales has changed

  • You will probably have more questions that I can answer

  • You will also have from me a follow up call to see how you are progressing

For more information...

Please book here to discuss what your challenge is and how you would like me to help turn it into an opportunity...

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Clients I've Helped...

  • Hvds logo.
  • Your lead machine logo.
  • Nhs logo.
  • Creative wisdom logo.
  • The boardroom network logo.
  • Puckator logo.
  • Virtual finance director logo.
  • DDC logo.
  • Communications advisory service logo.
  • V 12 footwear logo.
  • Conquip logo.
  • Kingfisher packaging logo.
  • T mobile logo.
  • Toffeln logo.
  • Armorgard logo.

Customer testimonials

  • When the construction industry faltered we needed serious help with our telephone marketing team and our direct sales team. Frank provided a fresh way to proactively engage with our customers keeping alive our interest in them throughout testing market times. The management team appreciated his value, his experience and support in bringing the business through change that set the focus on a positive future.

    Rob Critchley - Partner Conquip Engineering Group